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To return or exchange:
Is Something Not Right?
Your satisfaction with our products is our main concern and we are happy to offer you an exchange or refund for items that are returned to us within 14 days of receipt of order.
Please click here to fill in the online form and instructions will then be sent to you via email.
Don’t forget your order number!
Please return goods in unused original condition with full original packaging. All items must also be unworn and unwashed, with all labels intact. We reserve the right to refuse returns of ANY items if they appear to be worn or damaged.
We highly recommend that when returning items to us, you obtain proof of postage (which should show the Cami Confidential address to which you have returned the goods, together with the post office’s printed/stamped confirmation of the date of posting), as we cannot accept responsibility for parcels lost in transit. Refund of postage will only be made in the case where the item returned is faulty, or Cami Confidential made an error in your order requirements.
Refund or exchange process
We will let you know as soon as we receive your returned goods, and will endeavour to process your request for either a refund or exchange as quickly as possible. Please allow up to 7 days from our receipt of your return for this to be done.
If you have requested a refund, or exchange of a lower value than the returned goods, any refund due will be credited back to you via your original payment method for the order. We will let you know as soon as the refund has been processed. Please note that we are not able to offer credit notes.
If you have requested exchanges to be made of a higher value than your returned item, any difference in amount will be due for payment. In this event, we will contact you to advise of the amount due and offered payment methods and this will be payable before the replacement item can be despatched to you.
Cancellation of your order
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your order contract at any point from the time of ordering until 7 working days after delivery. You may cancel the contract, either by email to [email protected], clearly stating your order number and giving clear instructions that you wish to cancel the order.
If we have already shipped your order, you will need to securely package the relevant items and send them back to us. You will need to complete a Returns or Exchanges form, which would have been supplied with your order.
Please retain your shipping documentation, so that your returns/exchange request can still be completed, in the event your items being lost in transit.
Yes of course.
We want all our customers to be happy and comfortable and as we make all our garments on site, we can make adjustments to them.
Please call us on 0161 427 1881 to discuss your requirements
Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.
If you place your order during a bank holiday period, please allow an extra working day for both standard and express deliveries.
We aim to process your order within 24 hours.
We use the “Royal Mail First Class Signed For” which takes 1-3 days for delivery.
If you require your order quicker then please do contact us on 0161 427 1881
Cami Confidential is totally committed to protecting the privacy of our site visitors and customers. We do not store credit card details nor do we share customer details with any 3rd parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission. Communication & Marketing If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. If you do not wish to continue to receive marketing from us click on the “unsubscribe” link in any email communications which might we send you.
What are Cookies?
A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit ASOS, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. Cami Confidential uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us at [email protected]
Transfers of your Information.
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for Cami Confidential or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Disclosure of your information.
We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties: • in the event that Cami Confidential sells or buys any business or assets; • if Cami Confidential’s assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Cami Confidential, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Third party sites.
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Cami Confidential (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).
You have the right to access the information which Cami Confidential holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member, who will be delighted to answer any questions you may have.
You can either contact us on 0161 427 1881 Or, write to us at: Cami Confidential 13 Hollins Lane, Marple, Cheshire SK6 6AW
Need Help? Contact us using the form below.