Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Deliveries within the UK
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We aim to despatch all orders within 24 hours of receipt.Unless requested otherwise, all orders are despatched by first class post.If you require your order urgently, our express delivery service guarantees delivery by 5.30pm on the following day (excluding weekends and bank holidays)Orders must be placed before 2pm to guarantee express delivery.Standard delivery - £2.95 per orderExpress delivery - Please ring 0161 427 1881 to arrange express delivery.For Northern Ireland, and Highlands please allow 3-7 working days for delivery.Standard delivery - £2.95 3-7 working daysExpress delivery - Please ring 0161 427 1881 to arrange express delivery.
- We aim to despatch all orders within 24 hours of receipt.
- Unless requested otherwise, all orders are despatched by first class post.
- If you require your order urgently, our express delivery service guarantees delivery by 5.30pm on the following day (excluding weekends and bank holidays)
- Orders must be placed before 2pm to guarantee express delivery.
- Standard delivery - £3.50 per order
- Express delivery - Please ring 0161 427 1881 to arrange express delivery.
- For Northern Ireland, and Highlands please allow 3-7 working days for delivery.
- Standard delivery - £3.50 3-7 working days
- Express delivery - Please ring 0161 427 1881 to arrange express delivery.
- International
- We can deliver to: USA, Australia, Eire, France, Germany, Sweden, Netherlands, Spain, Italy, Denmark.
- We aim to deliver all international orders placed within 7 working days.
- Please note that this timescale is applicable for mainland areas.
- All orders are subject to checking by customs which may delay the delivery of your order.
- International delivery costs
- USA and Australia - £13 per order
- Eire - £4 per order
- Europe - £9 per order
- Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.
- If you place your order during a bank holiday period, please allow an extra working day for both standard and express deliveries.
- Returns & Replacements
- To return or exchange:
- Your satisfaction with our products is our main concern. We are happy to offer you an exchange or refund for any items which you have purchased from us directly, and that are returned to us within 14 days of receipt of your order.
- Goods must be returned in unused original condition with full original packaging. All items must also be unworn and unwashed, with all labels intact. We reserve the right to refuse returns of ANY items if they appear to be worn or damaged.
- You can either choose for a replacement product to be despatched to you, or opt to have your item value refunded to you.
- Please return your item along with a completed returns/exchange form supplied with your delivery.
- Send your parcel, and completed form to:
- Cami Confidential
- 13 Hollins Lane
- Marple
- Cheshire
- SK6 6AW
- Please note that parcels sent to this address can take up to 5 working days to reach us.
- We highly recommend that when returning items to us, you obtain proof of postage (which should show the Cami Confidential address to which you have returned the goods, together with the post office’s printed/stamped confirmation of the date of posting), as we cannot accept responsibility for parcels lost in transit. Refund of postage will only be made in the case where the item returned is faulty, or an error has been made on your order.
- We will refund you what you paid for the goods but not the delivery charge except in cases where the entire order was faulty.
- Refund or exchange process
- We will let you know as soon as we receive your returned goods, and will endeavour to process your request for either a refund or exchange as quickly as possible. Please allow up to 7 days from our receipt of your return for this to be done.
- Refunds
- If you have requested a refund, or exchange of a lower value than the returned goods, any refund due will be credited back to you via your original payment method for the order. We will let you know as soon as the refund has been processed. Please note that we are not able to offer credit notes.
- Exchanges
- If you have requested exchanges to be made of a higher value than your returned item, any difference in amount will be due for payment. In this event, we will contact you to advise of the amount due and offered payment methods and this will be payable before the replacement item can be despatched to you.
- Cancellation of your order
- Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your order contract at any point from the time of ordering until 7 working days after delivery. You may cancel the contract, either by email to info@camiconfidential.com, clearly stating your order number and giving clear instructions that you wish to cancel the order.
- If we have already shipped your order, you will need to securely package the relevant items and send them back to us. You will need to complete a Returns or Exchanges form, which would have been supplied with your order.
- Please retain your shipping documentation, so that your returns/exchange request can still be completed, in the event your items being lost in transit.
- Terms and Conditions
- 1. In General
- Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
- Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
- This Website also contains links to other websites, which are not operated by Cami Confidential We have no control over the Linked Sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
- 2. Privacy Policy
- Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.
- 3. Intellectual Property, Software and Content
- The intellectual property rights in all software and content made available to you on or through this Website remains the property of Cami Confidentail or its licensors and are protected by copyright laws and treaties around the world. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
- Cami Confidential is a trade mark belonging to Cami Confidential. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of Cami Confidential.
- 4. Terms of Sale
- By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
- You must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Cami Confidential retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
- 0. Our Contract
- A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
- 1. Pricing and Availability
- Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
- All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
- 2. Payment
- Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
- 3. Gift Vouchers
- 1. Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – check your voucher to find out when to use it by.
- 2. We’re afraid we can’t accept any responsibility for stolen or deleted gift vouchers.
- 3. From time to time, gift vouchers may get caught in pesky spam filters, and it’s up to the recipient to check these filters. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.
- 4. If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two).
- 5. We reserve the right to vary these terms and conditions.
- The conditions of use relating to any discount code will be specified at the time of issue.
- 5. Disclaimer as to ownership of trade marks, images of personalities and third party copyright
- Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Cami Confidential and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Cami Confidential
- 6. Indemnity
- You agree to indemnify, defend and hold harmless Cami Confidential, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
- 7. Complaints
- Please let us know if you have any complaints or comments. info@camiconfidential.com
- 8. Ethical Sourcing Policy
- As a reputable and trusted business committed to offering its customers high quality products, Cami Confidential recognizes its obligation to ensure that suppliers are operating ethically.
- We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights.
- All suppliers are expected to comply with their national employment laws and regulations with particular regard to:
- 0. Minimum age of employment
- 1. Freely chosen employment
- 2. Health and safety
- 3. Freedom of association and the right to collective bargaining
- 4. No discrimination
- 5. No harsh or inhumane treatment
- 6. Working hours
- 7. Rates of pay
- 8. Terms of employment
- Cami Confidential will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.
- Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as Cami Confidential continues to grow it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.
- Your Privacy
- Cami Confidential is totally committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
- Your Consent
- We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.
- Communication & Marketing
- If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone.
- If you do not wish to continue to receive marketing from us click on the "unsubscribe" link in any email communications which might we send you.
- What are Cookies?
- A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit ASOS, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
- Site Statistics
- We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Cami Confidential uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us at info@camiconfidential.com
- Transfers of your Information
- The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for Cami Confidential or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services.
- Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
- Disclosures of your information
- We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:
- • in the event that Cami Confidential sells or buys any business or assets;
- • if Cami Confidential's assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
- • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Cami Confidential, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
- Third party sites
- Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
- Contacting us
- Cami Confidential (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).
- You have the right to access the information which Cami Confidential holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
- We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member, who will be delighted to answer any questions you may have.
- You can either contact us on 0161 427 1881
- Or, write to us at:
- Cami Confidential
- 13 Hollins Lane
- Marple
- Cheshire
- SK6 6AW